I am beyond frustrated! But as I read more and more postings on HP printers like mine, I can see that there are literally 's of us with the same issue. I have wasted hours and hours of time trying to solve this. The fact that it automatically goes into the printhead cleaning process confirms that the printhead likely needs to be replaced. You could visit the HP Parts Store website, or contact them, to see if the have any printheads available. If there are not any printheads available, there may be suitable printer upgrade that HP Tech Support could offer.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:. When I go to the Parts Store link you provided and select this part and look at the list of printers it works with, the Officejet is not listed.
It lists Officejet and models and all are wireless. Actually, I ordered the first part you suggested after doing my own research and it is the correct printhead. I installed it and I am finally able to print again. I have been having the same problem with black not printing on my HP Officejet My printer utility can see the new black cartridge full of ink but no black comes out.
And it seems that the black is leaking onto the new printhead I have run printhead cleaning. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help?
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Product: Officejet Wide Format pri. Operating System: Microsoft Windows 7 bit. Tags 2. Tags: Microsoft Windows 7 bit. Accepted Solutions. Message 8 of Hi P-architect , Thanks for the reply. I hope this helps! Was this reply helpful? Yes No. Message 2 of Please let me know if this resolves the issue, or if you require further assistance.
Message 3 of Message 4 of Hi P-architect , Thanks for getting back to me. Message 5 of Message 6 of Hi P-architect , Thanks for replying back to me. I can understand your frustration. The printhead part number for your printer is CNA. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: Step 1. Open link: www. Enter Product number or select to auto detect Step 3. We were unable to retrieve the list of drivers for your product.
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