Cannot open pdf files online

The file s you uploaded is greater than 2MB, this can take longer to upload. Please be patient. Upload from Dropbox. Upload from Google Drive.

Your files stay private. Here's how to view a PDF file online in 3 easy steps:. Ready to view PDF files? The easiest way to view PDF files online. We have already raised this issue with Microsoft and awaiting fix from them but there isn't any ETA from them. Seems like the problem have been fixed, but in my case, that problem still occurs when I open a pdf file via the Adobe cloud Our files are in Thai language that might cause a long length of the URL for the PDF.

I first made contact about it last week. We are having the same problem. However, it is only with 1 user out of very many. She has a pro DC license that the company has issued to her. It worked once when refreshing the page using the button below the message, but otherwise has not.

We thought it was because she had previously downloaded the PDF file, but when we tried to recreate that possible solution, it did not work. When it began, no files anywhere in SharePoint were able to be opened via document cloud, as it is not specific to any particular PDF. She is able to open a PDF document via the [open in browser] option, and she can download, then open in Adobe. I had her clear browsing history and cache, but it was to no avail. I went through chat support, but they were unable to fix this either, and sent me here.

It doesn't matter if there's any special formatting, metadata, or anything else in the document, since all of these files can still be accessed by anyone else in the company without issue. The first chat agent suggested we globally uninstall, and then reinstall the Adobe extension through Microsoft. However, we work heavily with PDF files, and for just one user, that would be rediculous - I mean I will, if it comes down to it, but I'd rather not.

This issue is only affecting one user out of many. Thanks for reaching out to us!! So, Adobe File Handler isn't visible to that sepcific user. If however you set it up like me and all users in the org have access by default then yes, unfortunately the only way is to remove it and re-add it and wait.

Do it on a Friday evening I'd suggest and it should be good to go by Monday. Thank you Rahul5E6F and defaultzftyv9aalkmv , I will try these options. I do have it set to enable for all users, although I see the ability to also indicate the users I want to ensure have use of this, which may come in handy later as well. I will try these and report my findings here for future use. Thanks again! Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Show only Search instead for. Did you mean:. Can't open PDF on your computer. If you can't open a PDF on your computer, try the suggestions below in the order they appear. After the installation is complete, follow the steps in the next section. Windows users. Windows 8 Select Use this app for all. Windows 10 Select Always use this app to open. Click OK. Mac OS users. Click the PDF file's icon in the Finder to select it.

Then check the box next to Always use this app to open PDF files. Click Ok. Now all PDF files should open in Edge. Scroll down and click on Choose default apps by file type. If the Edge browser keeps asking you to save the PDF file, you will need to turn off a setting in Edge as shown below. Step 1: Open the Edge browser and click on the three-dot icon at the top-right corner. Select Settings.

If the issue happened suddenly, it might be due to a bug in the current version of Edge. To fix it, you will need to update the Edge browser. For that, click on the three-dot icon at the top in Edge.

Your browser will automatically start looking for an available update. If an update is available, you will be notified about it. In case it is already updated, you will see Microsoft Edge is up to date.