How can a consumer file a complaint

If you have a complaint with a financial product or service, tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days. We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. When you submit a complaint we work to get you a response—most companies respond to complaints within 15 days.

Your complaints play a role in everything we do, helping us to identify problems and prioritize our work. We publish complaint data without information that directly identifies you in our Consumer Complaint Database. When a servicemember couldn't get anywhere with his financial issue, Captain Jamison helped him submit a complaint.

You can report a tip to us, through a separate process. Use the tip line if you are a current or former employee of a company that you think has violated federal consumer financial laws or if you are an industry insider who knows about such a company. Unlike submitting a complaint, your tip will not be sent to the company. Please be aware that we cannot take in privileged information. Skip to main content. The BBB tries to resolve your complaints against companies.

Some federal agencies accept complaints about companies, but may not resolve your problem. They use complaints to help them investigate fraud. Contact econsumer. Some problems with sellers are the result of frauds and scams. If you believe that you have been the victim of fraud, file a complaint with the correct government agency.

File telemarketing complaints with the Do Not Call Registry. Resolve your problem through the legal system. Find free or low-cost legal help.

How to File a Complaint. Share this page Facebook Twitter Linked-In. If you think you see a scam, talk with someone. Your story could help someone avoid that scam. Tags: fraud , report , scam. Tips for dealing with robocalls. Tags: complaint , do not call , phone , robocall. Tabs Description Complaints help the FTC and other law enforcement agencies bring scam artists to justice and put an end to unfair and misleading business practices.

Tags: complaint , fraud , scam. I bought a phone card with minutes of calling time, but it cut me off after I'm getting bills for things I didn't buy.